Refund Policy

​Worthy Friend Refund & Cancellation Policy

1. One-Time Service Cancellations
- Cancellations made 24+ hours before scheduled service: Full refund
- Cancellations made 12-24 hours before service: 50% refund
- Cancellations less than 12 hours before service: No refund
- NCNS (No call/no shows) will be charged the full service amount

2. Subscription Plans
- All subscription plans (Friendship, Bestie, and BBF) are billed monthly
- Subscription renewals are non-refundable
- New subscriptions may be cancelled within 48 hours of initial purchase for a full refund
- Unused services do not roll over to the next month
- Subscription can be cancelled at any time, but:
  * No partial refunds for the current billing period
  * Service access continues until the end of the paid billing period
  * Changes to subscription tiers take effect on the next billing cycle

3. Service Satisfaction Guarantee
- We stand behind the quality of our furniture assembly services
- If you're not satisfied with our work, we will:
  * Return within 48 hours to address any issues at no additional cost
  * Offer a partial refund (up to 50%) if issues cannot be resolved to your satisfaction
  * Provide a full refund if the furniture was damaged during assembly due to our error
- Photo documentation of damage or quality issues must be provided
- Claims must be submitted within 48 hours of service completion

4. Deposit & Payment Terms
- 25% deposit required for bookings over $200
- Deposits are fully refundable if cancelled 24+ hours before service
- Final payment is due upon completion of service
- We accept credit cards, debit cards, and digital payments
- Cash payments are not eligible for refunds

5. Additional Services
- Packaging disposal fees ($20) are non-refundable once service is completed
- Travel fees (starting at $25) are non-refundable if cancellation is made less than 24 hours before service
- TV mounting services (starting at $40) follow the same cancellation policy as furniture assembly
- Rush service fees (20% premium) are non-refundable

6. Service Scope & Exclusions
- Refund policy applies to indoor furniture assembly and TV mounting services
- Outdoor furniture assembly follows the same policy unless otherwise specified
- Gazebo assembly is explicitly excluded from subscription services
- Custom or modified furniture assembly may have different terms

7. How to Request a Refund
- Contact us within 48 hours of service completion
- Email: [Your business email]
- Phone: [Your business phone]
- Required information for refund requests:
  * Order number or subscription ID
  * Date of service
  * Detailed reason for refund request
  * Photos (if applicable)
  * Preferred refund method
- Refunds will be processed within 5-7 business days
- Refunds will be issued to the original payment method

8. Exceptions
- Force majeure events (severe weather, natural disasters, emergencies) will qualify for full refunds
- Special circumstances will be evaluated on a case-by-case basis
- We reserve the right to deny refund requests that don't meet our policy criteria
- Repeated cancellations may result in service restrictions

9. Policy Updates
- This refund policy may be updated from time to time
- Changes will be communicated via email to active subscribers
- Updated policies will take effect 30 days after notification

 

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